![]() If you notify us of a fault more than 6 months after you bought a product, you must be able to prove that the fault was present at the time of purchase (Consumer Rights Act 2015 again). ![]() If you notify us of a fault after the 30 day period, but within six months we will offer to repair or replace the item in the first instance, and will only issue a refund if we are unable to do either (as per Consumer Rights Act 2015). You may ask us instead to obtain replacement parts for the item (if applicable).You may ask us instead to issue the refund in the form of a gift certificate.You may ask us instead to replace the item instead (if we have it in stock).Refunds will be made via the payment method originally used, so please be sure to bring the card you originally paid with. You may return the item for a full refund (as per the Consumer Rights Act 2015).You have 30 days from date of purchase to let us know that there is a problem. If you purchase an item in store, or from our webstore and it is faulty We do not charge a restocking fee for returned items. This refund will include the total of goods returned and the original delivery charge paid. We suggest for your own protection you use 1st class registered post.Īny refunds will be issued once we have received the goods and verified condition. The unwanted items must be sent back at the customer's expense in their original, unopened packaging and in good condition, within 14 days of receipt (Consumer Contract Regulations 2014). If you have bought an item from our webstore and decide that you no longer want it If an order is damaged in transit, please contact us within 48 hours of receiving the order and we will do our best to rectify the problem. We do our best to make sure that every order which leaves our store is securely packed, however, despite our best efforts sometimes things do get damaged in the post. If there is something missing from your order when it arrives, please contact us within 48 hours of receiving the order and we will do our best to rectify the problem. Once we have investigated the circumstances surrounding the missing order, we will usually offer you one of the following two solutions ġ) If we have the item(s) in stock, we will offer to send the item againĢ) Otherwise (or if you so choose) we will offer you a full refund. If your order does not arrive after 30 days have passed from when we told you it was dispatched, please contact us and we will investigate. We also offer click-and-collect from store during store opening hours.Ĭlick-and-collect orders will be ready for collection 20 minutes after they have been placed whilst we're open, or from 10:00 the following day if the order is placed after we are closed. You'll receive a delivery notication email when they're dispatched from the store, and they'll usually be in transit with the relevant postal service from the next working day (as we often leave the store after the last collection of the day). It is usually a 2 day tracked service.Įclectic Games uses DPD as their preferred courier, but will substitute other services or carriers as required for the best combination of efficiency and cost effective, reliable service.Orders for delivery will be dispatched via Royal Mail (postage price £4.75) or via UPS (postage price £7.50). The 'UK Non-Mainland' delivery charge is for Isle of Wight, Isle of Man, Scottish Highlands and Scottish Islands. The 'UK Mainland' delivery charge covers Next Working Day tracked delivery by courier, with notification via phone or email, for UK addresses, excluding those on the Isle of Wight, the Isle of Man, and the Scottish Highlands and Islands. Our default delivery charge is currently £5.95, for parcels up to 10kg. Orders placed after 12 noon will be dispatched on the following working day, orders placed on a Friday afternoon, Saturday and Sunday will be dispatched on Monday. Orders placed before 12 noon will be dispatched on the same day, and should be delivered on the next working day. We use courier services to deliver on the next working day for orders placed before 12 noon, Monday to Friday. We are not offering delivery to addresses outside the UK at this time. They may either be collected from the shop ('Click and Collect') at any point during our regular opening hours at no extra cost, or they can be delivered to a UK address ('Delivery') at an additional fixed cost. Customers have two options for receiving physical products purchased from our website.
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